• en
  • id

    • GREEBEL REFUND PROCEDURE & POLICY

    General Terms

    All complaints must be submitted no later than 1×24 hours after the item is received.

    Requirements for Complaint Submission

    • Must include an unboxing video (opening the package from start to finish without any pauses or edits).
    • The video must clearly show the condition of the package upon receipt and the contents of the item.
    • Complaints will not be processed without the unboxing video as proof.

    Kondisi yang Dapat Direfund/Retur

    • Wrong item sent (does not match the order).
    • Missing or incomplete items.
    • Damaged item upon receipt (with unboxing video evidence).

    Kondisi yang Tidak Dapat Direfund

    • Refund requests that do not meet the conditions in point 3.
    • Failure to provide an unboxing video.
    • Complaint submitted after the time limit (1×24 hours).
    • Damage caused by customer misuse or negligence.
    • Minor differences that do not affect the product's function.

    Prosedur Pengajuan Refund/Retur

    1. Contact Greebel Customer Service via WhatsApp.
    2. Send the following information:
      • Full name
      • Order number
      • Photos and unboxing video
      • Explanation of the issue
    3. The Greebel team will verify the complaint within a maximum of 1–3 business days.
    4. If the request is approved:
      • The customer will be guided to return the item (retur), or
      • A refund will be processed according to the original payment method.

    Customer Service Contact

    Please rotate your phone to access the website